Complaints Procedure
The operator of the e-shop mmabox.sk is KEVANS s. r. o., registered office: Račianska 88B, 831 02 Bratislava, Slovak Republic, Company ID: 52 588 149, VAT No.: 2121076342, Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No. 139859/B
Phone number: +421 949 85З 6ЗX
E-mail address: kvsporteu@gmail.com
ARTICLE I. GENERAL PROVISIONS
1.1. These complaints procedures are issued in accordance with Act No. 40/1964 Coll. Civil Code, as amended, Act No. 250/2007 Coll. on Consumer Protection and on Amendments to Act No. 372/1990 Coll. on Offences, as amended, as well as other generally binding legal regulations of the Slovak Republic.
1.2. Interpretation of Terms:
1.2.1. For the purposes of these Complaints Procedures, the Seller shall mean the company KEVANS s. r. o., registered office: Račianska 88B, 831 02 Bratislava, Slovak Republic, Company ID: 52 588 149, Tax Identification Number: 2121076342, Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 139859/B (hereinafter referred to as the “Seller” in the relevant grammatical form).
1.2.2. The buyer is any natural or legal person who has completed and sent an order via the seller's website, received an email notification of receipt of the order and paid the purchase price.
1.2.3. A consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession. The amendment to Act No. 250/2007 Coll. on Consumer Protection, effective as of 01.05.2014, excluded from the definition of a consumer legal persons who purchase products or use services for personal use or for the use of members of his household. A consumer is not a corporate customer, i.e. a customer who purchases goods for a company (indicates the Company Identification Number, Tax Identification Number or VAT Identification Number when ordering). Corporate customers are also not entitled to return goods without giving a reason or to withdraw from the contract. The relationship between such a customer and the seller is not governed by the Civil Code, but by the Commercial Code. Similarly, natural persons who purchase goods for the performance of their profession are not consumers.
1.2.4. The place of delivery is the delivery address specified by the Buyer in the registration form.
1.2.5. E-shop means the online store boxerko.sk
1.2.6. The product catalog is a list of goods offered by the e-shop operator.
1.2.7. The basket is a list of products, including the name and price, that the Buyer has selected from the product catalog for purchase.
1.2.8. The price of the goods is the price of a specific product specified in the product catalog.
1.2.9. The final price of the goods is the total price of the goods selected by the Buyer (placed in the basket), including postage, packaging and other fees associated with the delivery of the goods. The Buyer shall be informed of this price before completing the order.
1.10. The Buyer is obliged to familiarize himself with the complaint procedure and terms and conditions before ordering the goods. By ordering goods from the Seller, he confirms his familiarity with the content of the aforementioned complaint procedure and terms and conditions.
1.11. As a proof of purchase, the Seller issues a purchase document (invoice) for each purchased goods. If a separate warranty certificate is not issued, the relevant purchase document serves as a warranty certificate.
1.12. The above provisions do not apply to a buyer who is not a consumer but a person who purchases goods for business purposes and not for the personal consumption of natural persons; liability for defects of goods in this case is governed by the provisions of §422 et seq. of the Commercial Code.
ARTICLE II. LIABILITY FOR DEFECTS
2.1. The Seller is liable to the Buyer that the goods purchased by the Buyer: a) have the required quality and utility properties, the parameters specified by the manufacturer and that their use for the intended purposes has been approved in accordance with the relevant generally binding legal regulations in force in the territory of the Slovak Republic, b) comply with the generally binding legal regulations and also with the health, hygiene and other conditions set out therein, c) are free from defects, d) were sold to him at the price he had at the time of the offer and sale and that this price was correctly charged to him.
2.2. The warranty period for the goods sold is 24 (in words: twenty-four) months, unless a shorter period results from the nature of the goods sold, the durability and functionality of the material used. If a period of use is indicated on the item sold, its packaging or the instructions attached to it, the warranty period shall not end before the expiry of this period.
2.3. If it is a used item, the Buyer and the Seller may also agree on a shorter warranty period, but not shorter than 12 (in words: twelve) months. For goods sold at a lower price due to a defect or incompleteness, the warranty does not apply to the defects due to which the lower price was agreed.
2.4. For all goods purchased by corporate customers
, based on a business relationship, (within the meaning of the Commercial Code) the warranty period referred to as the "quality guarantee" is set by the seller at 7 (in words: seven) days.
2.5. The buyer's rights from liability for defects in the goods for which the warranty period applies shall expire if they are not exercised within the warranty period.
ARTICLE III. FILING A COMPLAINT
3.1. The buyer is entitled to file a complaint:
3.1.1. on the quality of the goods sold,
3.1.2. on the correctness of the price charged for the goods sold, if he has reasonable doubt that the price for the goods was not charged in accordance with the contract and the Seller's price list.
3.2. A defect cannot be considered a change in the goods that occurred during the warranty period as a result of their wear and tear, or improper use or improper intervention.
3.3. The Buyer is obliged to check the delivered goods upon receipt and to complain about obvious defects.
3.4. Obvious defects are defects that are detectable upon receipt of the goods, in particular:
3.4.1. quantitative and assortment differences,
3.4.2. depreciation of the goods (deformed packaging, damaged packaging, etc.)
3.5. The Buyer is obliged to immediately notify the Seller of any obvious defects that are detected, who will arrange for a remedy in the form of a replacement of the goods or a refund of the purchase price. Later complaints of this type will be accepted only if the Buyer proves that the goods already had the claimed defects at the time of receipt.
3.6. The Seller is not liable for defects if:
3.6.1. The buyer caused the defect in the goods himself,
3.6.2. The buyer knew about the defect in the goods before taking over the goods, or was explicitly and clearly warned about the defect and if a discount was provided on the purchase price of the goods due to the defect,
3.6.3. the defects arose during the warranty period as a result of wear and tear of the goods caused by normal use, incorrect or excessive use,
3.6.4. the protective seals on the goods were broken,
3.6.5. the defects were caused by an unauthorized person's intervention in the goods or their components,
3.6.6. the goods are claimed after the warranty period or another period within which the goods are to retain their specific properties has expired,
3.6.7. they arose as a result of a natural disaster,
3.6.8. were caused by (intentional or unintentional) incorrect or excessive use of the goods, its incorrect service, incorrect use of the manufacturer's additional devices or the use of other additional devices than prescribed by the manufacturer,
3.6.9 arise on the goods after the expiry of the service life.
3.7. The Buyer must file a complaint with the Seller without undue delay after discovering a defect in the goods sold or an incorrect amount of the invoiced amount, otherwise the right to a complaint expires. In the event of an invoice being issued by the Seller, the Buyer must file a complaint about the incorrectness of the invoiced price within the invoice due date.
3.8. When filing a complaint, the Buyer shall fill out a complaint protocol. The complaint protocol is published on the e-shop website.
3.9. When making a complaint about the goods, the Buyer is obliged to deliver the defective goods to the Seller by post (or courier service) to the Seller's address (KEVANS s. r. o., registered office: Račianska 88B, 831 02 Bratislava, Slovak Republic). When sending defective goods by post (or courier service), it is recommended to carefully secure the claimed goods so that they do not get damaged during transport, and to clearly mark the shipment with "COMPLAINT". The shipment must contain: the claimed goods (including complete accessories), a completed complaint protocol and a copy of the proof of purchase. Without the above, it is impossible to identify the origin and the defect/defect of the goods.
3.10. The complaint protocol must contain the following data:
3.11.1. order number and date,
3.10.2. contact details of the complainant (name, correspondence address, e-mail address, phone number),
3.10.3. designation of the goods complained about,
3.10.4. description of the defect in the goods complained about,
3.10.5. preferred method of resolving the complaint (removal of the defect, exchange of goods, discount on the price paid for the goods sold, refund of the purchase price of the goods),
3.10.6. list of attached documents (in particular, but not exclusively, proof of purchase),
3.10.7. method in which the Buyer requests that he be notified of the settlement of the complaint (by e-mail or post).
3.11. Filing a complaint regarding the correctness of the invoiced (or invoiced) price for the goods sold does not have a suspensive effect on the payment of the payment.
3.12. For the day of initiating the complaint procedure regarding the goods sold is considered the day when the written complaint and defective goods are delivered to the Seller in accordance with point 3.9. of these complaints procedures. In the event that the complaint does not contain all the required data according to point 3.10. of these complaints procedures or the defective goods have not been delivered (or the delivered defective goods are not complete), the complaint procedure begins only on the day of delivery of all the required data and goods. If the Buyer does not complete the missing data and goods even upon the Seller's request, the complaint will be considered unfounded.
3.13. Before submitting a complaint, the Seller recommends (does not require) that the Buyer contact the Seller by phone or e-mail before submitting the complaint.
electronically contacted the seller, who will inform him again about all the essential requirements of the complaint, the possibilities of its application and the procedure for handling the complaint.
ARTICLE IV. COMPLAINT HANDLING
4.1. When filing a complaint, the Seller shall deliver to the Buyer a confirmation of receipt of the complaint together with information on the method of handling the complaint to the e-mail address or postal address provided by him. The Seller shall deliver a confirmation of receipt of the complaint together with information on the method of handling the complaint without delay, but no later than within 3 (in words: three) working days from the date of commencement of the complaint procedure.
4.2. The Seller shall investigate the complaint without undue delay after its filing and decide on the method of handling the complaint. The Seller is obliged to handle the complaint immediately after the specified complaint method, in justified cases the complaint may be handled later; however, the handling of the complaint may not take longer than 30 (in words: thirty) days.
4.3. The Seller shall issue the Buyer with an output protocol upon the handling of the complaint, which is a confirmation of the handling of the complaint.
4.4. The Seller shall inform the Buyer about the handling of the complaint by sending an e-mail message together with the output protocol to the Buyer's e-mail address. If the Buyer has requested that information about the handling of the complaint be sent by post, the Seller shall send the output and, if applicable, also the receiving protocol to the Buyer's contact address specified in the complaint.
4.5. The Seller is obliged to keep records of complaints and submit them to the supervisory authority for inspection upon request. The complaint record must contain data on the date of the complaint, the date and method of handling the complaint and the serial number of the document on the complaint.
ARTICLE V. METHOD OF HANDLING COMPLAINTS
5.1. If a defect occurs in the sold goods that can be removed, the Buyer has the right to its free, timely and proper removal. The Seller is obliged to remove the defect without undue delay. The method of removing the defect is decided by the Seller.
5.2. If the defect cannot be removed or the defect occurs repeatedly even after its removal, the Buyer has the right to an appropriate discount on the price of the goods. When handling a complaint by providing a discount on the invoiced price, the nature of the defect, its duration and the possibility of further use are taken into account. The amount of the discount provided is decided by the Seller.
5.3. The Seller may always replace the defective item with a flawless one instead of removing the defect, if this does not cause serious difficulties for the Customer.
5.4. The Buyer has the right to demand a free replacement of the goods or withdraw from the purchase contract for the sale of goods:
5.4.1. if the goods have a defect that cannot be removed and that prevents the goods from being used properly as goods without defects,
5.4.2. although these are removable defects, the Buyer cannot use the goods properly due to the reoccurrence of the defect after repair; a reoccurrence of a defect after repair is considered to be a situation if the same defect occurs for the third time after at least two previous repairs,
5.4.3. although these are removable defects, the Buyer cannot use the goods properly due to a larger number of defects; a larger number of defects is considered to be at least three different removable defects simultaneously that prevent the proper use of the goods,
5.5. If other irreparable defects appear on the goods, the Buyer has the right to an appropriate discount on the price of the goods.
5.6. The Seller shall handle the complaint and terminate the complaint procedure in one of the following ways:
5.6.1. by removing the defect in the goods sold,
5.6.2. by exchanging the goods,
5.6.3. by paying an appropriate discount on the price of the goods sold,
5.6.4. by refunding the purchase price of the goods (in the event of the Buyer withdrawing from the purchase contract for the sale of goods),
5.6.5. by reasoned rejection of the complaint.
5.7. In the event of recognition of the complaint regarding the correctness of the invoiced price, the amount of the rightfully claimed price shall be returned to the Buyer's bank account provided by him. The Buyer is obliged to notify in writing (or by e-mail) the number of his bank account for the refund of the claimed price.
5.8. In the event of the Buyer's withdrawal from the purchase contract for the sale of goods, the amount of the purchase price paid will be returned to the Buyer's bank account specified by him. The Buyer is obliged to notify in writing his bank account number for the refund of the purchase price paid.
5.9. The costs associated with the return of goods shall be paid by the Seller in the event of a justified complaint.
ARTICLE VI. FINAL PROVISIONS
6.1. This complaint procedure shall enter into force and effect on 01.12.2021
6.2. The Seller reserves the right to change this complaint procedure without prior notice. The obligation to notify in writing of changes to the complaint procedure is fulfilled by placing it in the e-shop woodlogic.sk
6.3. Supervision of compliance with obligations by the seller in matters of consumer protection under the applicable legislation is carried out by the Slovak Trade Inspection and the competent court.
6.4. Slovak Trade Inspection, Inspectorate of the Slovak Trade Inspectorate for the Bratislava Region
region
Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava
Supervision Department
tel. no. 02/58 27 21 72, 02/58 27 21 04
https://www.soi.sk/sk/Kontakt.soi
Contacts
We will be happy to answer all questions regarding the complaint if you contact us by e-mail kvsporteu@gmail.com or by phone.
Protocols
INSTRUCTIONS
KEVANS s. r. o., registered office: Račianska 88B, 831 02 Bratislava, Slovak Republic, ID number: 52 588 149, VAT number: 2121076342, Commercial Register of the Municipal Court Bratislava III, section: Ltd., insert no. 139859/B (hereinafter referred to as the “Seller”)
ON THE EXERCISE OF THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT
1. Right to withdraw from the contract
A consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of his business activity, employment or profession. A consumer is not a corporate customer, i.e. a customer who purchases goods for a company (indicates his Business Identification Number, Tax Identification Number or VAT Identification Number when ordering).
You have the right to withdraw from this contract without giving a reason within a period of 14 (in words: fourteen) days.
The withdrawal period expires after 14 (in words: fourteen) days from the date when you or a third party indicated by you, with the exception of the carrier, takes possession of the goods.
When exercising the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (for example, a letter sent by post or e-mail). For this purpose, you can use the model withdrawal form that follows this instruction.
The withdrawal period is met if you send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.
2. Consequences of withdrawal
After withdrawal from the contract, we will reimburse to you all payments that you have made in connection with the conclusion of the contract, in particular the purchase price including the costs of delivering the goods to you. This does not apply to additional costs if you have chosen a different type of delivery, such as the cheapest standard delivery method offered by us. Payments will be refunded to you without undue delay and at the latest within 14 (in words: fourteen) days from the day on which we receive your notification of withdrawal from this contract. Their payment will be made in the same way as you used for your payment, unless you have expressly agreed to a different payment method, without charging any additional fees.
Payment for the purchased goods will be refunded to you only after the returned goods have been delivered back to our address or after you have presented a document proving that the goods have been sent back, whichever is the earlier.
In connection with the delivery of the goods, we inform you that the goods can be returned. In the event of withdrawal from the contract, you must send the goods back to us no later than 14 (in words: fourteen) days from the day on which you exercised the right of withdrawal from the contract. The period is deemed to have been met if you send the goods back before the expiry of 14-day period. You bear the direct costs of returning the goods. We do not accept shipments sent on delivery.
You are responsible for any reduction in the value of the goods due to wear and tear or handling them in a way other than that necessary to establish the nature, properties and functionality of the goods.
Address for returning the goods
KEVANS s. r. o., registered office: Račianska 88B, 831 02 Bratislava, Slovak Republic kvsporteu@gmail.com
